FAQs

Q?Return/Exchange Policy
A.

If your order is incorrect RDGPhotography will replace the damaged items at no cost to you. If your order is damaged or lost in transport to you and you have not chosen Priority Shipping, RDGPhotography can replace the order AT COST, but not for free up to 30 days after its ship date. If you have chosen Priority Shipping and your order is damaged or lost in transport, it will be replaced at no cost to you up to 30 days after its ship date.

No refunds or exchanges, no exceptions.

Q?Thornton Dance: Where are my photos?
A.

I am no longer photographing Thornton Dance, and all photos were removed from my web site on April 1, 2017. A $10 archive removal fee applies for me to re-upload your photos so you can make a purchase. Contact me at rachel@rdg-photo.com to access your photos.

Q?How do I download a photo for free?
A.

There are only a few albums where you can download a free photo. If I have contacted you or your company and your album is unlocked for free photo download, look for the green arrow on the image thumbnail, or on the top left of the enlarged image. Click this green arrow and the image will be downloaded to your computer.

Q?Facebook: There is a photo posted that I want to tag myself in!
A.

If you “LIKE” RDGPhotography on Facebook, you will be able to tag yourself in the photos. See the bottom of this page for the direct link to my page on Facebook.

Q?Do you do photo editing on photos you have not taken?
A.

I sure do. I have created logos, album art, perfected smiles, and taken ex-husbands out of photos. Contact me for details, I charge an hourly rate.

Q?Headshots: How do I tell you which ones I want edited?
A.

It is fun and easy (mostly because I like heart-shaped buttons). Create an account on my web site, once you have confirmed your e-mail you can go back to your album and start selecting photos. When you favorite a shot in your album using that heart button, it adds information to a file the web site keeps track of for me. When you have it down to the ones you need edited, shoot me an e-mail and I will edit them. Then these move to a “final edits” folder in your album. You can tell me what you want changed in these photos in the “comments” section under each folder, and I will continue to edit the photos until they are perfect, then the final edit(s) stay in that folder for you to print and download.

Q?Headshots: What if I want more photos than I purchased with my package?
A.

No problem. Additional edits and the release of additional photos are $40 each. This includes a full edit, release of a digital file, and the image is moved into the secion of your personal album where you can purchase prints of it.

Q?Headshots: Do I get prints or a digital file?
A.

With each headshot package, you get a digital file of your final shot(s). Your package also comes with 8×10 prints. In the future, you can order photos from me directly from your link at my smugmug page.  Your contract also has a release giving you permission to print the photos with whatever service you prefer.

Q?Headshots: What do I get?
A.

That depends on which package you decide on!

Bronze is a one hour session, one outfit, and approximately 100 frames. Session includes one fully edited shot with this package and 10 8×10 prints.
Silver is a one hour session, two outfits, and approximately 120 frames. You get two fully edited shots with this package and 20 8×10 prints.
Gold is a one and a half hour session, up to three outfits, and approximately 200 frames. This includes four fully edited shots, and 40 8×10 prints.

If you have different needs, we can work together to make a package just for you. Just e-mail me at rachel@rdg-photo.com and we can work it out.